Frequently Asked Questions

Whether you're looking to buy a new product or are looking for information about your current Russell Hobbs Iron, Kettle, Slow Cooker or one of our many other kitchen appliances have no fear! We've put together these frequently asked questions to make it as easy as possible to find the answer you're looking for.

If you cannot find an answer to your query below then please contact the Russell Hobbs Customer Service team by using our contact form or call 1800 623 118.

Toasters

How do I cure uneven toasting?

This can be due to type, thickness or freshness of bread - uneven cut bread will not toast evenly. Also try using different bread type.

Should the elements glow red?

The elements give off an even radiant heat for cooking even though some areas may not glow as brightly as other areas – this is normal.

Can I cancel my toast at any time?

Yes you can, just press the cancel button.

Can I toast bagels or other bread types?

Yes you can toast bagels, crumpets and other bread types (some of our toaster have bagel/crumpet feature).

How do I clean my toaster?

Before cleaning make sure you have unplugged your toaster and let it cool down. Then slide out the crumb tray clean it and then replace and try to do this regularly. Wipe the outside of the toaster with a damp cloth, and then dry.

It is recommended you clean the crumb tray weekly.

What bread can I put in my toaster?

It is better to use slices of bread. Dry/stale bread toasts more quickly than fresh bread and thinly sliced bread toasts more quickly than thickly sliced bread.

What does the de-frost button do?

The toasting time is automatically altered to give you the same degree of browning as you would get with unfrozen bread toasted on the same setting.

What is a removable crumb tray?

It is a tray at the bottom of the toaster that collects the loose crumbs - This tray should be regularly removed and cleaned.

What is browning control?

The browning control allows you to choose how much you want your bread toasted.

 

Kettles

Can I heat up other liquids than water in my kettle?

No, the kettle is intended for heating water only. Do not use it to heat up any other liquids.

Why does the noise of the kettle increase as the kettle comes to boil?

The water in this kettle is heated up rapidly, which causes the noise. This is a normal phenomenon and there is nothing wrong with your kettle.

How can I clean the outside of the kettle?

Clean the outside of the kettle and the base with a warm damp soft cloth. Do not let the moist cloth come into contact with the cord, the plug and the connector of the base.

Never immerse the kettle or its base in water and do not use abrasive cleaning agents such as scourers to clean the kettle.

What are the white spots on the bottom of my kettle?

Depending on the hardness of the water where you live, small spots may appear on the heating element of your kettle when you use it. This is the result of scale build-up on the heating element and on the inside of the kettle over time.

The harder the water, the faster scale builds up. Scale can occur in different colours and although scale is harmless, too much scale can influence the performance of your kettle. Descale your kettle regularly to pro long the life of your kettle.

Can I clean my anti-scale filter in the dishwasher?

We don't recommend that you clean your anti-scale filter in a dishwasher as this could cause damage. To clean your filter rinse the filter under a running tap whilst brushing with a soft brush.

Can I use the kettle without the anti-scale filter?

We recommend that you don't use the kettle without fitting the filter as the kettle may not switch off automatically if the filter isn't fitted. Scale may also give your drink a powdery taste.

The scale filter prevents scale particles from ending up in your drink and has a mesh that attracts scale from the water. Scale is not harmful to your health. Removing the scale filter can also reduce the performance of your kettle.

Do I need to descale my kettle?

Yes, you have to descale your kettle regularly. Minerals present in tap water will cause scale to build up inside your kettle when water is heated.

Regularly descaling your kettle will help to: reduce the boiling time and save energy, keep the inside of the kettle clean and extend the kettles life.

Regular descaling prolongs the life of the kettle. We recommend that you descale regularly - at least monthly.

You must only use a descaler that is suitable for use in plastic products or de-scale the kettle with citric acid from the local supermarket or lemon juice.

If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.

The kettle doesn't work. What should I do?

This problem may have multiple causes:

  1. The appliance is not connected to the mains.
  2. The dry-boil protection has been activated.
  3. The kettle needs to be descaled.

Below you can find the solutions for each of these causes.

Solution Cause 1: The appliance is not connected to the mains. Check if the plug of the kettle has been inserted properly into the wall socket and if the wall socket is working.

Solution Cause 2: The dry-boil protection has been activated. The dry-boil protection is a safety feature that automatically switches off the kettle. It will be activated if the kettle is switched on with insufficient or no water inside or if all of water inside the kettle has evaporated during operation.

To reset the dry-boil protection, you have to lift the kettle from its base and fill it with cold water. When you place the kettle back on the base, the dry-boil protection is reset and you can switch the kettle on again.

Solution Cause 3: The kettle needs to be descaled. Regularly descaling your kettle will help to: reduce the boiling time and save energy, keep the inside of the kettle clean and extend the kettles life.

Regular descaling prolongs the life of the kettle. We recommend that you descale regularly - at least monthly.

You must only use a descaler that is suitable for use in plastic products. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.

If the above solution(s) did not help to solve your problem, please contact the Russell Hobbs Consumer Service Department on 1800 623 118.

Why is water ejected from the spout during heating up?

This indicates that the kettle has been filled beyond the maximum level indication.

For safety reasons, you should never fill the kettle beyond the MAX indication on your water level indication window.

There is water/condensation on the base of the kettle. Is this normal?

If you find some condensation or a few drops of water on the base, this is not a manufacturing defect but a normal occurrence.

However, if you see more water than just a few drops on the base or under the base, please contact the Russell Hobbs Consumer Service Department on 1800 623 118.

The water boiled in this kettle tastes metallic. How can I improve the taste?

Try descaling the kettle according to the descale procedure. Rinse carefully afterwards.

If this does not help, please contact the Russell Hobbs Consumer Service Department on 1800 623 118.

Why does it take a longer time for the water to boil?

If the water boiling procedure has slowed down, the heating element of the kettle is probably covered with scale. Descale the kettle to remove the scale and revert back to quick boiling.

How can I descale the kettle and how often should I do this?

You must only use descaler suitable for use in plastic products. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.

Regular descaling prolongs the life of the kettle. Kettles should be descaled regularly - at least monthly.

Contact your local or regional water board for information on the hardness of your tap water. If you use the kettle more than 5 times a day, you may have to descale it more often.

Regularly descaling your kettle will help to pro long the life of your kettle, keep the inside of the kettle clean and reduce boiling times which will then reduce energy consumption.

Can I throw away my kettle with the normal household waste at the end of its life?

No, to preserve the environment please hand it in at an official collection point for disposal & recycling.

Contact your local government authority for collection point details

What happens when I accidentally switch on the kettle with no water or not enough water?

This kettle is equipped with boil-dry protection. The kettle will automatically switch off if it is accidentally switched on when there is no water or not enough water in it.

To use it again lift the kettle from its base and fill it with cold water to reset boil-dry protection. The kettle is now ready for use again.

The kettle smells weird, how can I remove the smell?

Try descaling the kettle according the descale procedure, as this removes most smells. Rinse carefully afterwards.

Blenders

Why does the motor produce an unpleasant smell during processing?

It is very common for a new appliance to give off an unpleasant smell or emit some smoke the first few times it is used.

This phenomenon will stop after you have used the appliance a number of times. The appliance may also give off an unpleasant smell or emit some smoke if it has been used too long.

In this case you have to switch the appliance off and let it cool down.

There is foam coming out of the blender. What did I do wrong?

The quantity you put in the jar was too large. When processing foaming ingredients, do not fill the jar beyond two thirds of its overall capacity.

What is the function of the small cap?

During processing, you can remove the cap to add liquid and solid ingredients. Switch the blender off before adding solid ingredients.

Sometimes liquid ingredients splash out of the jar. What should I do?

  • Check if the lid is closed properly.
  • Never open the lid during processing.
  • To prevent spillage, do not overfill the blender (please refer to the instruction booklet).
  • When you have switched the appliance off, wait until the blade has stopped turning completely before opening the lid.
  • Increase the speed of blending gradually, instead of starting the appliance at the highest speed.

All the ingredients stick to the wall of the jar and the blade does not touch them. What should I do?

Loosen the ingredients with a spatula (switch the appliance off before doing so) or by adding some liquid.

All the ingredients stick to the wall of the chopper bowl and the blade does not touch them. What should I do?

Loosen the ingredients with a spatula (switch the appliance off before doing so).

How long is the processing time for blending?

It depends on the quantity and the ingredients, however, on average the time for blending is about 30 - 60 seconds.

Note: Blending should be in 30 second intervals only.

Can I pour boiling hot liquids into the blender jar?

No, to avoid damage to the jar let the liquid cool down to the sort of temperature you can comfortably handle, i.e. liquid temperature below 40°C.

Can I process hot ingredients?

Yes, but the ingredients must not be hotter than 40°C.

What can I do with the blender jar?

You can use the blender jar for:

  • Blending fluids, e.g. dairy products, sauces, fruit juices, soups, mixed drinks, shakes.
  • Mixing soft ingredients, e.g. pancake batter or mayonnaise.
  • Pureeing cooked ingredients, e.g. for making baby food.
  • Crushing ice cubes (not all models - please check your instruction booklet).

What does 'pulse' mean?

When you turn the control knob to the pulse setting, the appliance runs at its highest speed as long as you keep the knob in this position.

Use the pulse setting if you want to have more control over the processing jobs.

How can I add ingredients when the blender is running?

You can add liquids through the small hole in the lid. When you want to add solid ingredients, switch the blender off first.

The end result is not fine enough. What should I do?

Let the appliance run at maximum speed for a longer period of time or use the pulse function (not all models have this) several times.

Sometimes liquid ingredients splash out of the jar. What should I do?

Never open the lid during processing. When you have switched the appliance off, wait until the blade has stopped turning completely before opening the lid.

Increase the speed of blending gradually, instead of starting the appliance at the highest speed.

The blender jar leaks. What should I do?

Set the control knob to 0 and pour out the ingredients. Make sure that the sealing ring is properly in place on the blade unit. Check for tears in the seal or stretching.

Also make sure that the blade unit is assembled correctly (on models with removable blade).  Spare parts are available by calling Customer Service on 1800 623 118.

The appliance stopped running because the blade unit is blocked. What should I do?

Set the control knob to 0 and use a spatula to dislodge the ingredients that block the blade unit. We also advise you to process a smaller quantity.

Cleaning the blender jar is a difficult job. What is the easiest way to clean it?

The easiest way to clean the jar is to fill the jar with 500ml water and some washing-up liquid and turn on for 60 seconds (or press the pulse button several times (if your blender is fitted with one). Rinse the jar afterwards.

Hand Blenders

What can I use the whisk for?

  • You can use the whisk to whip egg whites, cream, sponge cake mixtures and soft desserts.
  • Note: Do not use the whisk to prepare a plain cake mixture with butter or margarine.

Can I process boiling hot ingredients?

Let the ingredients cool down to approximately 40°C before processing them.

Which size should the ingredients be before processing?

Cut the ingredients into approximately 2 x 2 x 2 cm pieces.

How much can I process at once with the chopper?

It depends on the ingredient, however, in general it can be said, the harder the ingredients the less you should process at once, on average with a half filled beaker you would receive a good result.

What can I do with the chopper?

You can use the chopper to chop herbs, onions, nuts, Parmesan cheese, etc.

You can also use the chopper to prepare dips and pastes like pesto, guacamole, salsa, tapenade, etc.

Do the metal parts need special cleaning agents?

No, just use warm water with washing-up liquid to clean them. Do not use abrasive or corrosive cleaning agents or scouring pads.

We recommend to rinse accessories in warm water after use and leave to dry - There is often water build up in the chopper lid that can sit between uses and comes out yellow later.

Is it possible to damage the device by processing very hard ingredients?

  • Yes, if you process very hard ingredients such as bones and fruit with stones.
  • You can process ingredients like parmesan or chocolate etc.

Food Processors

Can I pour boiling hot ingredients into the blender jar or into the food-processing bowl?

No, let the liquids or ingredients cool down to a temperature of less than 40°C first to avoid damage to the accessories.

Can I crush ice with this food processor?

Only if your model has this facility - Please refer to instruction booklet.

I used my food processor for the first time and it emits some smell. Is there something wrong?

This is normal that some smell occurs for first time use. It will disappear after several times of usage.

What's the best way to clean the blender?

Half fill with warm water and add a little washing up liquid. Be sure to attach the lid.

Turn on for 60 seconds or, if fitted, turn the knob to pulse several times until you feel the blender is clean.

What does 'pulse' mean?

  • When you turn the control knob to the pulse setting, (if fitted to your unit) the appliance will run at its highest speed as long as you keep the knob in this position.
  • Using the pulse setting is recommended if you want to have more control over the processing jobs.

What should I do when the blade unit or the motor gets blocked during processing?

  • Switch off the appliance and use a spatula to dislodge the ingredients that block the blade unit.
  • We also recommend processing reduced amounts, cut very hard ingredients into smaller pieces.

How can I control how finely my onions are chopped?

To get good results use the pulse setting.

Why does the motor not run steadily?

The power of the motor depends a lot on the ingredients, especially at kneading dough the motor becomes slower, that's normal.

Hand Mixers

What are the different attachments for my hand mixer?

Hand Mixers always come with the dual beater attachment, meant for the basic jobs of whisking and mixing lighter mixtures such as pastry and creams.

Some Hand Mixers also come with a set of kneading tools as well. These kneading tools are used to stretch and knead heavy doughy mixtures.

What ingredients can I use with a Hand Mixer?

Hand Mixers are designed for beating dough and pastry, so they can easily cope with any of the ingredients involved.

They deal well with soft or liquid mixtures, but will not affect solids very much.

If the hand mixer comes with whisk attachments, these are designed to only be used for eggs, cream and other light mixtures

What is a Hand Mixer?

A Hand Mixer is a handheld appliance used for mixing cake and pastry mixtures.

They are also used for whisking. The double beaters are the main function of a Hand Mixer.

What recipes can I make with a Hand Mixer?

Hand Mixers specialise in recipes such as dough and batter mixes.

The way the twin beaters work allows air to be folded into a mixture so it will give a light and fluffy batters, and thin and light creams.

What speeds are suited to what ingredients?

Lower speeds are the more commonly used with a hand mixer, their uses ranging from batter to cream, to mixing pastry ingredients.

The higher speeds tend only to be used for lighter, thinner mixtures such as whisked sponge or egg whites, but this should always be reached by gradually increasing the speed, rather than suddenly setting the hand mixer to high.

How do I clean my hand mixer?

Cleaning the attachments

The simplest way to clean any hand mixer attachments you may be using is to do it as soon as you finish using them. Keep a small, deep container with a small amount of clean water in it close at hand.

When you finish using an attachment, place it in the clean water and let it whirl around two or three times to remove any of the ingredients.

Remove the attachments and lay them to one side. Dampen a soft rag with white vinegar. Wipe down each attachment with the vinegar rag. Allow them to air dry and put them away.

Cleaning the mixer itself

Food just loves to get into the attachment ports and around the mixer's buttons. If it is allowed to stay there and harden, it can be quite difficult to remove.

Have a toothpick and an old toothbrush close at hand. Use one or both of these items to remove the accumulated food from these places.

Never immerse your electric kitchen hand mixer in water. It will ruin your mixer. Use a soft cloth dampened with white vinegar to wipe off the outside of the mixer. Dry it immediately.

Cleaning the cord

Few people take the time to look at their mixer cord. Make sure your mixer is unplugged before you attempt to clean the cord. Use a soft rag with white vinegar to wipe it clean.

If any spots don't come clean, dampen the spot and scrub it with a toothbrush and a little baking soda.

Learning how to clean your electric kitchen hand mixer is important to keep it running problem-free.

What is the advantage of a hand mixer?

It does most of the work for you.

How do I use dough hooks?

Dough hook attachments eliminate the need for expensive bread machines or stand mixers. These strange looking hooks can be confusing, and even a bit intimidating if you've never used them before.

The use of dough hooks on a hand mixer is essentially the same as using any other mixer attachments, so the process is easy to pick up as long as you have some experience with hand mixers.

Plug the dough hook attachments into the hand mixer. You simply need to push the attachments into the holes on the bottom of the mixer until they snap into place.

What are the advantages and disadvantages of using a Hand Mixer?

Advantages:

  1. Relatively cheap
  2. Portable
  3. Very easy to use

Disadvantages:

  1. Not as powerful as stand mixers.
  2. They require you to physically stand and hold the handmixer in your hand for the whole duration of the mixing which can be tiresome and which also means you can't multitask.

Stand Mixers

Can I buy spare parts and additional attachments for my Russell Hobbs Stand Mixer?

Please contact our Russell Hobbs Customer Service Department on 1800 623 118 who will be happy to advise on price and availability of spare parts.

Please ensure you have your model number when calling. This can be found on the base of your appliance.

How do I clean my machine?

Always switch off and unplug before cleaning. Wipe the mixer body and outlet covers with a damp cloth, then dry. Never use abrasives or immerse in water. Wash the bowls, tools and splashguard by hand, then dry thoroughly or alternatively, wash in the dishwasher.

Never use a wire brush, steel wool or bleach to clean your stainless steel bowl. Use vinegar to remove limescale. Keep away from heat (cooker tops, ovens, microwaves).

How many attachments can I use at once on the Russell Hobbs Kitchen Machine?

You can only use one attachment at one time on a Russell Hobbs Kitchen Machine.

Please be aware that all the outlets will still spin when the machine is turned on but you should not try to use more than one at any one time as it could overload the motor and break the machine.

The bowl is quite big, it it possible to buy a smaller bowl?

No, nor is it necessary as the Russell Hobbs Kitchen Machines have 'planetary action' while in operation.

Mixing attachments travel in 2 planes at once – turning whilst travelling round the bowl. This means you can mix the smallest or largest of quantities without need for different size bowls.

What should I do if the mixer stops during operation?

If for any reason power to the mixer is interrupted and the machine stops working, turn the speed switch to the off position, wait a few seconds and then re-select the speed. The mixer should resume operating straight away.

What is the whisk feature used for?

The whisk attachment is only to be used for lightly mixed ingredients, like cream and egg whites.

Who can I contact if I have any difficulties with my Russell Hobbs Kitchen Machine or need some additional advice?

You can contact our Russell Hobbs Customer Service Department on 1800 623 118 for assistance between 9.00am and 5.00pm Monday to Friday.

Slow Cookers

What do I do if the power went off during the day?

If you suspect that the power has gone out during the day, the food may be unsafe to eat.

If you are unaware of how long the power was out, we suggest you discard the food inside.

How much should I fill up the slow cooker?

Do not overfill the slow cooker To prevent spillover, do not fill higher than ¾ full.

Does the lid have to be on the entire cooking time?

Always cook with the lid on for the recommended time. Do not remove the lid during the first two hours of cooking unless the recipe calls for lid removal.

Can I reheat in the food in my slow cooker?

Reheating in the slow cooker is not recommended however you can take out the food and reheat on a microwave safe plate in the microwave.

Many slow cooker dishes are just as good the day after before the flavours have had time to blend together.

How do I choose the correct time to set my Slow Cooker?

For recipes that require a range of times and litre sizes, select the low-range time for smaller litre size and the high-range time for larger litre size.

I have left my slow cooker on for hours and the food still hasn't cooked?

If food hasn’t cooked after hours of being left on, contact our customer service team on 1800 623 118.

My slow cooker lid doesn't sit perfectly flat when sitting on the slow cooker?

The lid is not designed to sit perfectly, it is slightly tilted to capture rising heat escaping. This will not affect the cooking process.

My slow cooker has small cracks appearing in the ceramic bowl?

Overtime in use, the glaze on the ceramic insert may develop “crazing” this is a network of small cracks. The crazing will not affect the bowl. Please refer to instruction manual for more details.

Sandwich Makers

Is there anything I should do before I use my Sandwich Maker for the first time?

Before the first use you should lightly brush the surface of the plates with cooking oil. Don't use low fat spreads as they may burn and damage the non-stick surface.

Heat the unit with the lid open for 5 minutes. Unplug and allow to cool, then remove any excess oil with absorbent paper.

My Sandwich Maker is emitting smoke, is this normal?

The Sandwich Maker may emit smoke on the first use. This is normal.

When is my Sandwich Maker ready for use?

As soon as you plug the Sandwich Maker in the red power light should turn on. It will then heat itself up to an optimal toasting temperature, when it has reached this temperature the green temp light will turn on, alerting you to the fact the Sandwich Maker is ready to use.

How do I clean my Sandwich Maker?

Switch off, unplug and allow the sandwich maker to cool down completely. Clean the sandwich maker after each use to maintain it in a good clean working condition.

The outside: Wipe with a damp cloth then dry.

Toasting plates: Wipe the plates with a damp cloth, using soapy water if necessary, then dry thoroughly. Do not use abrasive cleaners as they will damage the non-stick coating.

Steam Irons

My iron doesn't produce any steam.

Answer 1: The steam control may have been set to the no steam position. Set the steam control to a steam position.

Answer 2: There is no water in the tank and/or the settings are not set correctly.

Solution:

Step 1: Ensure there is water in the tank.

Step 2: Set to the appropriate steam and temperature setting - When steam ironing, you must set the steam control to steam and the temperature control to a temperature equal to or higher than the steam symbol on the dial.

The mains power switches off when I switch my iron on or when the iron is in use. Can the appliance cause a power failure?

Step 1: Check that the connection to the plug is secure and not loose and also check how many appliances are using the same output. Failure could be caused by over current in your mains.

Step 2: Check the iron's power cord for visible signs of damage (e.g. kinks, flaring of the braiding). Remove the rest of the appliances and switch it on again.

Step 3: if the mains power goes off again, contact the Russell Hobbs Customer Service Department on 1800 623 118.

The steam boost function or vertical steam boost function on my iron doesn't work.

Answer 1: The (vertical) steam boost function has been used too often within a very short period.

Put the iron in a horizontal position and wait for a while before using the (vertical) steam boost function again.

Answer 2: The iron is not hot enough. Set the temperature dial to a temperature suitable for steam ironing.

The Spray function or Spray button on my iron isn't working (properly).

Make sure there is enough water in the tank and check that the spray button is able to spring back on its own after pressing.

If the spray nozzle hole is blocked, you can clean it carefully with a sharp needle or pin.

The indicator light isn't working (properly).

Make sure the iron is plugged into a working mains power and set the temperature dial to a desired position.

It is normal for the orange pilot light to turn on and off during ironing. It comes on as the iron is heating up, and goes off when it is hot enough.

Smoke comes out of the appliance.

Some parts of the appliance have been slightly greased and as a result, the appliance may produce some smoke when it is switched on for the first time.

Also, if there is remaining water in the soleplate from the last usage, the smoke observed may actually be water evaporating. However, these will stop after a short while.

The soleplate coating is scratched/worn away.

Your iron has multiple thin layers of coating and light scratches will not impede the performance of the iron. You can continue using the iron as per normal.

What temperature should the iron be set at?

Always check the applicable clothing instructions on what temperature to use before ironing.

 My iron leaves shiny patches on fabrics.

Fabrics can acquire shiny patches if they are ironed at too high temperatures. Try a lower temperature setting.

Also, to prevent shiny patches, you can put a cloth (e.g. a tea towel) between the iron and the fabric.

What type of water should I use?

Your appliance has been designed to be used with tap water.

Water drips from the holes of the soleplate during ironing. What should I do?

There may be several reasons for this:

  1. Your iron produces a lot of steam. Steam could have condensed on the ironing board cover, making it wet and cause water marks on your garment when the iron is pressed on it.
  2. Ironing aids or fragrance water could have been added to the water tank. This can cause problems with the steaming function, causing water to leak. Use only tap water or distilled water or a mixture of these two types of water.
  3. Steam setting is being used at too low a temperature - The steam function should be switched to "no steam" when using the iron at lower temperatures or the water tank shoud be emptied.
  4. Steam surge/shot/spray being used too rigorously - try using these facilities more slowly.

Water drops appear on the garment during ironing or drip on to the floor.

The water droplets may appear on the garments when you have steam ironed for a while. This happens because steam has condensed on the ironing board.

Dry the wet spots on the garment and the ironing board cover by passing the iron over them without pressing the steam button. If the underside of the ironing board is wet, wipe it dry.

Make sure you use a mesh-top ironing board with a thick felt material as this minimises steam condensation on the ironing board.

How can I prevent stains on the soleplate?

Ironing synthetics at high temperatures can cause staining when synthetic material is scorched.

Synthetics or synthetic-mixed fabrics can only be ironed at the lowest temperature setting.

Always set the temperature acording to the type of clothing being ironed. If unsure, always start with a lower temperature.

How do I remove the stains on the soleplate?

To remove a stain, wipe the soleplate with a moist cotton cloth without heating up the iron.

For stubborn stains, soak a cotton rag or pot towel in water & lemon juice, then heat up the iron to 'max' temperature and run the soleplate over the rag.

Where can I find prices of Russell Hobbs products?

The price of our products is determined by the current market situation and defined solely by the respective retailer.

A retailer may sell the products at a higher or lower price than the price listed on our website.

We advise that you visit the websites of your local retailers for price and availability information.

Steam Stations

Dirty water and impurities come out of the soleplate during ironing, what should I do?

Self clean is required or has not been carried out correctly - Refer to the instruction booklet for self clean instructions.

Descaling required (if not a self clean iron) - Descale using a suitable descaler for plastic parts and follow instructions on the packet.

The iron may also require new filter cartridges.

Is it necessary to empty the water tank after each use?

Yes, we recommend you always empty the water tank after use and store the iron in an upright position to avoid corrosion and damage to the soleplate.

The steam station does not produce any steam. What can I do?

There is an airlock in the unit - Prime the unit by putting the station unit on the floor and hold the iron itself up higher. Make sure that you have the heat and steam settings on 'maximum' then keep your finger on the trigger for about 5 – 6 minutes without letting go and try shaking the wire. This will not damage the unit and we only advise our customers to do this if they have an air lock.

Whilst carrying out the above you will hear the usual pulsating noise as normal, which should go quieter as the shot of steam works its way through the unit.

You can also try to prime the unit the opposite way round by having the station unit on a high surface holding the iron at a lower level.

Why does the steam output get weaker?. What should I do?

It is common for the Steam station to experience dip in steam pressure/ output when the water is being pumped from water tank to the boiler. This dip is momentarily and it restores to normal rate.

It is also common for the initial burst of steam to be higher and it tapers off to a steady level with continuous triggering of the steam trigger.

This is due to the initial release of build up pressure inside the boiler and this pressure will drop to a steady state level when the steam trigger is continuously depressed. It builds up pressure again when the trigger is released.

If steam output does not recover, kindly check steam station panel for any notifications and take remedial action. e.g. water tank empty light or steam station gone into standby mode.

What type of water should I use?

Your appliance has been designed to be used with tap water.

In case you live in an area with very hard water, fast scale build-up may occur. Therefore, it is recommended to mix 50% distilled water and 50% tap water, or to use only distilled water to prolong the lifetime of your appliance.

Do not put perfume, vinegar, starch, descaling agents, ironing aids or other chemicals in the water tank, as your appliance is not designed to work with these chemicals.

Refer to instruction manual for more details for your specific model.

The water at home goes through a softener, will this have any affect inside the machine?

There are different types of water softener, if it is a filter it is OK.

If it is adding chemicals or additives into the water, it may damage the Steam station and give a poor steam performance.

Why does the steam station switch off by itself.

Some of our irons have an auto-off function which is activated automatically when the steam station has not been used for around 15 minutes.

Press the power on/off button to switch on the steam station again.

How to fill/refill water when tank is empty?

The water tank is detachable. Detach it, and fill the water tank under the tap. You may fill the water tank any time during ironing.

How to avoid the iron leaving shine/ print on my garment during ironing?

The likely cause for this is that the garment surface being ironed is uneven; such as pocket or fold line below the garment.

To prevent shine/print, avoid ironing over uneven surface or use a piece of cotton over the surface during ironing.

Always check the clothing instructions for the correct temperature to use before ironing.

What causes the noise in the steam station when I press the steam trigger? Is this noise normal?

This noise is caused by movement of the valve that lets steam pass from the steam station to the iron each time when the steam trigger is pressed. This sound is normal.

I hear noise coming out of the steam station during ironing. Is this normal?

It is normal to hear occasional pumping sounds coming out of the steam station when water is pumped from the water tank into the steam station.

Water droplets appear on the garment during ironing

The water droplets may appear on the garments when you have steam ironed for a while. This happens because steam has condensed on the ironing board.

Dry the wet spots on the garment and the ironing board cover by passing the iron over them without pressing the steam trigger. If the underside of the ironing board is wet, wipe it dry.

Make sure you use a mesh-top ironing board with a thick felt material. This minimise steam condensation on the ironing board.

When possible, select a lower steam setting or use less steam during ironing.

Use steam ironing during the first few strokes of the iron across the garment, then release the steam trigger and finish up with dry-ironing strokes.

Replace the ironing board cover if the sponge material has worn out. You can also put an extra layer of felt between the ironing board and the ironing board cover to minimise condensation on the ironing board.

Water droplets come out of the soleplate during ironing, what should I do?

The droplets are caused by steam that was still present in the hose which has cooled down and condensed into water. This causes water droplets to come out of the soleplate.

To reduce this occurrence, it is recommended Steam away from the garment for a few seconds first.

How to clear an airlock on a steam station iron?

Prime the unit by putting the station unit on the floor and hold the iron itself up higher. Make sure that you have the heat and steam settings on 'maximum' then keep your finger on the trigger for about 5 – 6 minutes without letting go and try shaking the wire. This will not damage the unit and we only advise our customers to do this if they have an air lock.

Whilst carrying out the above you will hear the usual pulsating noise as normal, which should go quieter as the shot of steam works its way through the unit.

You can also try to prime the unit the opposite way round by having the station unit on a high surface holding the iron at a lower level.

Warranty

What is the process for claiming a warranty on a product I have purchased?

If your product is still within the warranty period and you have your receipt, please take the product back to the place of purchase.  If you have purchased your product online you will need to call the online store to claim your warranty.

If you do not have a receipt, please call our free call number 1800 623 118 for further assistance.